Terms of Service

1. Scope

These General Terms and Conditions apply to all orders placed through the online shop of Ace Clips, operated by:

Email: info@aceclips.shop

By placing an order, the customer accepts these Terms and Conditions.

2. Offer and conclusion of contract

The presentation of products in the online shop does not constitute a legally binding offer.

By submitting an order, the customer makes a binding offer to purchase. The contract is concluded as soon as the order is confirmed by Ace Clips.

3. Products

Ace Clips sells shoe clips / shoe accessories designed to reduce the trapping of trouser fabric under the sole or heel area of the shoe.

The products are original designs and developments by Ace Clips.

Product images may slightly differ from the actual product.

4. Prices and payment

All listed prices include the statutory value-added tax (VAT).

Payment is made directly upon completion of the order.

The following payment methods may be offered:

• PayPal
• Stripe payment methods

Discounts may be offered from time to time. There is no entitlement to discounts.

5. Pre-orders

Products offered as pre-orders are items that will be produced or delivered only after the order has been placed.

Delivery times for pre-orders may be longer and are stated in the respective offer.

6. Shipping and delivery

Ace Clips currently delivers within the European Union.

Shipping is carried out via DHL or comparable shipping service providers.

Shipping costs:

• Orders under €50: €4.99
• Orders from €50: free shipping

Orders are usually processed within 1–3 business days after receipt of payment.

Delivery times:

• Germany: approx. 2–5 business days after shipping
• Other EU countries: approx. 4–8 business days after shipping

Longer delivery times may apply to pre-orders.

After shipping, the customer will receive a tracking number where available.

7. Delivery delays

Ace Clips is not liable for delays caused by shipping service providers, force majeure or events outside the control of Ace Clips.

In case of significant delays, the customer will be informed.

8. Right of withdrawal and returns

Consumers have the statutory right to withdraw from the purchase within 14 days of receipt of the goods.

The goods must:

• be unused,
• be in the original packaging,
• show no signs of use.

To exercise the right of withdrawal, the customer must contact Ace Clips by email.

Returns must be sent to:

The cost of return shipping is borne by the customer.

After receipt and inspection of the goods, a refund will be issued via the original payment method.

9. Complaints and warranty

The statutory warranty rights apply.

In the event of damaged or faulty goods, the customer is required to contact Ace Clips and, upon request, to provide photos or videos of the issue.

Depending on the case, a repair, replacement or refund will be provided.

No liability is accepted for damage caused by improper use or use outside the intended purpose.

10. Liability

Ace Clips is only liable for damages caused by intentional or grossly negligent conduct.

Ace Clips assumes no liability for damages caused by incorrect use or modifications to the product.

11. Usage notes

The products are to be used exclusively for their intended purpose.

The products are not toys and should not be misused.

12. Final provisions

German law applies.

Should individual provisions of these Terms and Conditions be invalid, the remaining provisions shall remain valid.